When escalators stop working, people notice. Whether it’s a commercial center, office building, or transit hub, one stalled unit can create frustration, traffic flow issues, and a real dent in your reputation. But the worst part? Most downtime is preventable.
If your escalators are stopping more often than they should, or if you’re holding your breath every time someone steps on, it might be time to rethink how you’re maintaining them.
Small Problems Become Big Fast
Escalators are complex machines with hundreds of moving parts. A single loose screw, worn gear, or misaligned step can trigger a chain reaction. And once something breaks, the damage tends to spread, fast.
Early warning signs to watch for:
- Unusual noises or vibrations
- Slower-than-usual movement
- Jerky or uneven steps
- Lights or safety indicators not functioning
Catching these signs early means fewer emergencies, and far less downtime.
Preventive Maintenance Isn’t Optional
Regular, preventive maintenance isn’t just good practice; it’s your first line of defense. A proactive schedule helps keep everything running smoothly, safely, and in compliance with code.
That includes:
- Inspecting steps, handrails, and comb plates
- Checking alignment and tension
- Lubricating key components
- Testing emergency stops and sensors
Skipping maintenance to save time or budget often leads to larger, costlier issues. Think of it like skipping oil changes; you can, but you’ll pay for it later.
Use the Right Parts and People
Not all escalator service is created equal. Using non-OEM parts, rushing repairs, or relying on underqualified technicians can create more problems than they solve. Choose experienced professionals who understand your system’s specs and can anticipate wear patterns before failure happens.
Downtime doesn’t just cost money, it erodes trust.
Conclusion
Escalator failures rarely happen overnight. They’re the result of small issues left unaddressed, of maintenance pushed back “just one more week,” and of warning signs ignored until it’s too late.
The good news? It’s preventable. Stay ahead of the curve, and your escalators will do what they’re built for: keep people moving, without interruption.
